Questions

What does one credit actually get me?

Credits meter the AI tools. Different tools cost different amounts based on how much work the AI does.

So 100 credits gets you about 50 listings — or 100 lead replies — or any mix in between.

Do credits roll over month to month?

Plan credits don't roll over. If your Dealer plan grants 500 credits each month and you use 300, the unused 200 credits reset when your next month begins. Use it or lose it. This keeps subscription pricing fair.

Top-up credits do roll over forever. When you buy a 100-pack or 300-pack of top-up credits, those stay in your account until you spend them. They never expire and they survive plan changes.

When you generate something, plan credits drain first so your paid-for top-ups stick around longest. When you upgrade from the trial for the first time, any unused trial credits carry over to your permanent balance — we don't take those back.

What happens if I cancel?

You keep full access until the end of the billing period you've already paid for. After that, your account drops back to the free trial tier, but your saved listings and history stay intact.

If you cancel a yearly plan with credits remaining, you keep using those credits until the year ends. Yearly plans are non-refundable for the unused months — Stripe handles all of this automatically.

Top-up credits you've purchased stay in your account regardless of subscription status.

Can I change plans anytime?

Yes — upgrade or downgrade whenever you want from the Billing page. Stripe handles proration automatically. When you upgrade, your new plan's credit allotment kicks in immediately.

Switching from monthly to yearly (or vice versa) works too. Yearly plans grant the entire year's credits up front instead of monthly.

Can I add my staff?

Yes — team seats depend on your plan:

• Solo — 1 seat (just you)
• Dealer — up to 10 seats
• Pro — unlimited seats

All team members share the same credit pool and can use every AI tool. Roles work like this:

• Owner — billing, team, everything (one per dealership)
• Admin — invite or remove members, no billing access
• Member — use the AI tools, can't change settings

Is my dealership data private?

Your listings, photos, customer leads, and reviews are yours. They're stored only to give you a workspace to come back to. We never share, sell, or repurpose your dealer data.

The AI generation runs on enterprise-grade infrastructure with strict data policies — your inputs are not used to train any AI model. Everything you put in stays yours.

What if the AI writes something wrong?

LOT is a creative assistant, not a replacement for your judgment. Always give every output a quick read before posting. Things worth double-checking:

• Photos showing damage you don't want to highlight
• Spec details you didn't actually confirm
• Tone that doesn't match how your dealership talks

If an output misses the mark, regenerate (costs the same credits as the first run) or edit it directly before copying. The tools get sharper the more context you give them.

What about payments and my bank info?

Every payment runs through Stripe. We never see your card number, never store payment info on our servers. Stripe handles all of it under PCI compliance — same payment processor used by Amazon, Shopify, Lyft, and most major SaaS products.

You can update payment methods or download invoices anytime from the Billing page.