// Legal

Terms of Service

LAST UPDATED: APRIL 21, 2026

Plain English version: LOT is a tool for car dealers. You pay us a monthly or yearly fee, and we give you AI-powered tools to generate listings, lead replies, social posts, and review responses. You use the tools. You own what you produce. You're responsible for what you publish. Full terms below.

1. Who we are

This is an agreement between you ("you," "Customer," "Dealer") and the operator of LOT ("we," "us," "LOT"), accessible at carlistingservice.com. By creating an account or using the service, you agree to these Terms of Service.

2. What the service is

LOT provides AI-assisted content generation tools for car dealerships, including listing descriptions, email reply drafts, social media post drafts, and review response drafts. The tools produce suggested text and you decide what to publish, send, or use.

3. Your account

You must be at least 18 years old and authorized to enter into this agreement on behalf of any business or dealership you represent. You're responsible for keeping your password secure and for all activity under your account. Tell us immediately at support@carlistingservice.com if you suspect unauthorized access.

4. Plans, credits, and payment

Credits and usage

Each plan grants a monthly allotment of credits. Different AI tools cost different amounts of credits per use. Current costs: listing descriptions with photos = 2 credits, lead replies / social posts / review replies = 1 credit each. Costs may change with notice.

Plan credits vs top-up credits

Plan credits reset at the start of each billing period — unused plan credits do not roll over. Top-up credits (one-time credit packs) do not expire and survive plan changes. When you generate content, plan credits are consumed first.

Billing

Monthly plans are billed every month on the anniversary of subscription. Yearly plans are billed annually at a discount, with all 12 months of credits granted immediately. All payments are processed by Stripe, and by subscribing you accept Stripe's terms as well.

Cancellation and refunds

You can cancel anytime from the Billing page. You keep access until the end of your paid period, after which your account reverts to the free trial tier. Subscription fees are generally non-refundable; however, we'll consider refund requests in good faith — email us if you believe a refund is warranted.

Yearly plans

Yearly plans are paid up front and are not prorated or refunded for unused months if you cancel mid-year. You keep access to remaining credits until the yearly period ends.

5. Acceptable use

You agree not to:

Use the service to generate content that is illegal, misleading, fraudulent, defamatory, or infringes others' rights
Misrepresent vehicles, fabricate specifications, or publish content you know to be false
Use the service to harass, impersonate, or deceive any person
Attempt to reverse-engineer, scrape, or extract data from the service beyond your own account
Share your account credentials or exceed your plan's team seat limits through technical workarounds
Use the service to send unsolicited bulk email (spam)
Interfere with the service's operation or security

We may suspend or terminate accounts that violate these rules, with or without notice, and refunds for early termination are at our discretion.

6. Your content and our AI output

Your data

You own your dealership data — the vehicles, photos, customer leads, reviews, and notes you upload. We store this data only to provide the service to you.

AI-generated content

Text, descriptions, replies, and posts produced by the AI tools are yours to use freely. You're responsible for reviewing and approving AI output before publishing or sending it.

We don't train AI on your data

We don't use your uploaded content to train any AI model. Your content is processed by our AI infrastructure partners to generate the specific output you request, then is not retained for training purposes by those partners under their API terms.

7. AI output disclaimers

AI output may contain errors. The AI tools generate text based on the information you provide and may produce inaccurate, incomplete, or misleading output. You are solely responsible for:

Reviewing every generated output before publishing or sending it
Verifying specs, prices, mileage, condition, and any factual claims
Ensuring compliance with advertising, dealer licensing, lemon laws, disclosure requirements, and all other applicable regulations in your jurisdiction
The consequences of any AI-generated content you publish or send

We don't guarantee the accuracy, completeness, tone, or suitability of any AI output. Use it as a draft starting point, not as a finished product.

8. Service availability

We aim for high availability but don't guarantee uninterrupted service. Maintenance, outages, third-party failures (Stripe, Anthropic, Resend, Railway, Cloudflare, etc.), and issues outside our control may cause downtime. We're not liable for losses caused by service unavailability.

9. Warranty disclaimer

The service is provided "AS IS" and "AS AVAILABLE" without warranties of any kind, express or implied. We disclaim all warranties including fitness for a particular purpose, merchantability, non-infringement, and any warranties arising from course of dealing or usage of trade, to the fullest extent permitted by law.

10. Limitation of liability

To the fullest extent permitted by law, our total liability to you for all claims under this agreement is limited to the amount you paid us in the 12 months preceding the claim. We are not liable for any indirect, incidental, consequential, punitive, or special damages, including lost profits, lost sales, lost data, or business interruption, even if we've been advised of the possibility of such damages.

Some jurisdictions don't allow certain liability limitations — in those cases, our liability is limited to the minimum extent permitted.

11. Indemnification

You agree to indemnify and hold us harmless from any claims arising out of your use of the service, your content, your AI-generated outputs, your violation of these terms, or your violation of any third-party rights or applicable law.

12. Changes to the service and these terms

We may update the service, pricing, features, credit costs, or these terms. Material changes will be communicated by email to the owner of your account or posted on the site. Continued use after changes means you accept them. If you don't agree to a change, you can cancel.

13. Termination

You may cancel your account at any time. We may terminate or suspend access for violation of these terms, non-payment, abuse of the service, or at our discretion. Upon termination your account data may be deleted after a reasonable period.

14. Governing law and disputes

These terms are governed by the laws of the State of Indiana, USA, without regard to conflict of law principles. Any dispute arising from these terms will be resolved in the state or federal courts located in Indiana, and you consent to the exclusive jurisdiction of those courts. Both parties waive any right to a jury trial.

15. Miscellaneous

If any provision of these terms is held unenforceable, the remaining provisions stay in effect. Our failure to enforce any right is not a waiver. You may not assign this agreement without our consent; we may assign it freely. These terms, together with our Privacy Policy, are the complete agreement between you and us regarding the service.

16. Contact

Questions about these terms: support@carlistingservice.com or via the contact form.